sandi@sunshadowslippers.com.au

FAQ

FAQ

Sunshadow Slipper – soft sole slippers crafted by hand in Mansfield, Victorian High Country. We answer some of the most common questions about our handmade slippers.

What size should I buy?
We’ve made buying slippers online as easy as can be with our What Size guide

Where are SunShadow Slippers made?
They are made here in Australia from start to finish. The slippers made from cotton, soles are suede . The slippers are hand painted and hand cut and all our materials are sourced within Australia . Our slippers are are totally made on site in our Brunswick Heads studio.

Can the slippers be washed?
Yes! Sunshadow Slippers are hand washable, so no more stinky slippers.
We recommend removing the wool felt insole before washing as wool can shrink. (Replacement insoles can be ordered too, just email us).
Use cool soapy water and dry flat. Washing can make leather soles firm but they will soften soon after normal wear.

When will I receive my order?
We use Australia post for delivery within Australia. If we have your design in stock you will generally receive your slippers within one week. All other orders are made to order and can take up to two weeks to arrive. Please email us if you are waiting for an order.

What is the returns and exchange policy?
Like any store, we don’t refund or exchange if you change your mind but will happily exchange if you have bought the wrong size. Please return the slippers in original condition within 7 days and we will send your the correct size.

Sunshadow Slippers are all handmade. Natural variations in colour appear as part of the dyeing process. If you have a pair of slippers you believe to be faulty then please email us.

What will my email address be used for?
By placing an order on Sunshadow Slippers website you authorise us to send you our newsletters and sale offers.You may also subscribe without purchase by using the sign up boxes on each page of this site. You are welcome to unsubscribe from our update emails at any time.

Your personal details will be securely stored and never shared with any other individual or company without your permission.

Is it safe to order online?
Yes, very safe. Your payments are made via Paypal .PayPal automatically encrypts your confidential information in transit from your computer to their service using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Of course, if you prefer not to use Paypal then we offer a direct deposit option at checkout.

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